Before returning any products, please email us at support@wholefood.co.uk for instructions and a return authorization. Please make sure to include your order number in the subject of your email.

RETURN ORDER

Any unopened and unused products may be returned for any reason within thirty days. The products must be in new condition with original, resalable packaging. For health reasons, any opened products are not returnable. Similarly, any products where the labeling or packaging has been torn in such a way that the products are not resalable are also not returnable. Upon arrival of the returned products, a refund will be issued for the cost of the products, but not including any return shipping charges.

CANCEL ORDER

If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount of the order. If you wish to cancel an order after it has been shipped, you may refuse delivery of the package so that it bounces back to us at no charge to you. Once received, we will issue a refund for the full amount paid, minus the actual shipping costs.

EXCHANGE ORDER

To exchange an order, the products must be in a new, sellable condition, as described above. Email us at service@terrasoul.com with your order number for detailed instructions. On exchanges, you will be charged the cost of shipping to return the items to us, and we will ship the new products with no additional shipping fees charged to you.

For large or wholesale orders, we charge a 10% restocking fee for returned products. This minimal cost only covers our fees to receive the order and restock the inventory. For questions about possible restocking fees, please contact us before returning your order.
Important: The customer is responsible for products that are lost in the mail when being returned. Therefore, please be sure to properly insure your package(s). FedEx, USPS, and UPS include tracking and insurance, although you may want to purchase additional insurance to fully cover the value of the products.

If you have any questions regarding our shipping and return policies please contact us or call 800-458-8773 between 9:00 AM - 5:00 PM CST.